• 1. CANNOT Find Camera WiFi

    The camera is not power on; or is too far away from your mobile phone.
    Please turn on the camera by plugging in the USB cable into the power adapter (camera will starts up automatically), make sure the status lamp is on (Refer to‘me’- ’Help’- ‘Status Lamp’). Please do the settings near the camera.
    Mobile WLAN is not turned on; or DDPai APP is not allowed to access your ‘WLAN’and ‘Location’
    Please turn on the WLAN of your mobile phone (DDPai APP will be authorized automatically when it is on). Make sure DDPai APP is allowed to access your WLAN and Location.
    Setting Method 1: Set through the ‘ Access management’ of your mobile phone.
    1.Enter‘Settings’
    2.Enter ‘APP Management’
    3.Click ‘DDPai APP’, enter the‘Access management’ page;
    4.Allow APP to access‘WiFi ’, ’WLAN’, ‘Location’and other similar options;
    5.Restart the APP
    Setting Method 2: Set through the third party.
    1.Select “Trust” in your third party Software Privacy Management .
    2.Restart the APP
    Inappropriate settings of WLAN Brand.
    1.Settings
    2.Enter‘WLAN’
    3.Enter ‘Advanced’
    4.Find ‘Scan all the time’and select ‘turn off’
    5.Turn off the WLAN and then re-turn on it
    (Parts of mobiles do not support)
    The function of‘Scan all the time’of WLAN has been turned on.
    1.Settings
    2.Enter‘WLAN’
    3.Enter ‘Advanced’
    4.Find ‘Scan all the time’and select ‘turn off’
    5.Turn off the WLAN and then re-turn on it
    Hidden in the camera list.
    Please re-check the camera lists and make sure the camera you install is included (Sometimes it will be hidden)
    Mobile WLAN module is abnormal.
    Trun off the WLAN and re-turn on it.
  • 2.Failed To Add/Connect The Camera

    The option of‘Intelligent Switch Network’ of mobile phone has been turned on.
    1.Settings
    2.Enter‘WLAN’
    3.Enter ‘Advanced’
    4. Turn off the ‘Intelligent switch network’ and other similar options.
    The camera WiFi and mobile WiFi has been connected simultaneously.
    1.Please turn off your mobile WiFi first
    Incorrect Password
    1.Re-enter password 1234567890
    2. If not work, try to reset the camera (restore factory settings) by pressing the small holes on the camera with a tiny ‘needle’.
    Several mobile phones are connecting to the camera
    1.Try 1-2 minutes later
    The camera seems to be abnormal
    1.Re-start up the camera, or reset the camera (restore factory settings) by pressing the small holes on the camera with a tiny ‘needle’.